Digital Participation
Believing in the importance of promoting community involvement and engaging customers in decision-making, OPAZ allows its customers to voice their opinions and suggestions. Their feedback will help improve performance, projects, and services, develop policies, and help make the right decisions. This approach is in line with OPAZ's goal to offer services that fully meet the genuine needs and priorities of its customers. It also aims to provide proactive services and achieve its strategic objectives of providing smart, customer-centered governmental services with a better user experience.
Digital Participation Policy
OPAZ pays special attention to digital participation by allowing its customers to express their opinions and seek advice through multiple channels. This will help the customers gain a clear understanding of real-world challenges and needs, and make it easier to relay the feedback to the relevant parties within OPAZ.
OPAZ will review and check all feedback made by its customers before being posted to ensure that they comply with applicable laws and regulations. Driven by its desire to attain the highest levels of transparency, OPAZ will share the review results with the customers through the same digital platforms. OPAZ will reserve the right to reject or delete any posts or comments that go against its policies without giving reasons. Moreover, it will not be responsible for any inappropriate comments or feedback posted on its digital platforms.
Digital Participation: Terms & Conditions
The customer must use clear, simple, direct language, and avoid complicated terms.
The customer must deliver objective, concise, and focused feedback.
The customer must not share his/her personal information or the personal information of others, such as names, contact details, or addresses.
The customer must adhere to local and international laws on privacy and intellectual property rights.
The customer must not use offensive or inappropriate language, and maintain mutual respect.
The customer must ensure that his/her content does not violate ethical values.
The customer must not use OPAZ’s platforms in a manner that could negatively affect their functionality or security.
Each customer can share his/her feedback only once.
Types of Digital Feedback
Feedback on Improvement of Digital Service
Feedback on Improvement of Service Quality
Feedback on Policy & Law Development
Objectives of Digital Participation
To promote community engagement and foster open communication between OPAZ and its customers in the decision-making process through the use of information and communication technologies.
To help decision-makers develop OPAZ’s programs and initiatives, and improve the quality of services according to the needs of the customers.
To promote adaptable communication to improve Customer satisfaction through the delivery of tailored services.
To allow individuals and organizations to use the outcomes of data analysis and digital engagement.
Decision-Making Process: Stages of Digital Engagement
Posts
OPAZ will post on different topics to its target audience or the public and ask for feedback through:
- OPAZ’s website.
- OPAZ’s accounts on social media platforms.
- The media.
Feedback Collection & Analysis
- Feedback will be collected within a specified period through a single digital channel.
- Feedback will be analyzed and reviewed along with comments and remarks to identify and use the most relevant ones in the quantitative data analysis.
Outcomes of Review
The review outcomes will be shared with the customers through the same digital channels they used.
Decision
The decision made based on the feedback will be announced through the same digital channels they used.